Privacy Policy
Effective date: May 2026
Builder Lab (“Builder Lab”, “we”, “us”, or “our”) respects your privacy and is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy requirements.
This Privacy Policy explains how information is collected, used, stored, and protected when you visit builder-lab.com or communicate with Builder Lab.
1. Information We Collect
We may collect:
- contact information you voluntarily provide, including name, email address, company, and role
- information submitted through contact forms, intake conversations, or diagnostic discussions
- technical information automatically collected through website usage, including browser type, device information, IP address, and general analytics data
- documents or materials voluntarily shared with Builder Lab during exploratory conversations or diagnostic engagements
Builder Lab does not intentionally collect sensitive personal information unrelated to business or governance diagnostic work.
2. How Information Is Used
Information may be used to:
- respond to inquiries or requests
- evaluate potential engagements
- conduct governance or operational diagnostic work
- improve Builder Lab’s services and website
- maintain internal business records
- comply with legal obligations
Builder Lab does not sell personal information.
Builder Lab may use de-identified or aggregated information to improve its internal methods and service quality.
3. Confidentiality and Diagnostic Materials
Builder Lab understands that portfolio company materials, governance discussions, and operational information may be sensitive and confidential.
Materials shared during exploratory conversations or engagements are treated confidentially and used only for the purposes of evaluating or performing the requested work.
Where appropriate, separate confidentiality agreements or engagement agreements may govern the handling of client materials.
Builder Lab does not disclose client materials except as required to provide services, comply with legal obligations, or as otherwise authorized by the client.
4. Analytics and Cookies
Builder Lab may use standard website analytics tools or cookies to understand general website usage and improve site performance.
You may adjust your browser settings to refuse cookies or notify you when cookies are being used.
5. Third-Party Services
Builder Lab may use trusted third-party providers for services such as website hosting, analytics, scheduling, email communication, or document delivery.
These providers may process information on Builder Lab’s behalf under their own privacy and security obligations.
6. Data Storage and Security
Builder Lab takes reasonable administrative, technical, and organizational measures to protect information against unauthorized access, disclosure, loss, or misuse.
No internet transmission or electronic storage system can be guaranteed completely secure.
7. Retention
Information is retained only as long as reasonably necessary for business, legal, or operational purposes.
Builder Lab may retain limited records of communications or engagements for compliance, recordkeeping, or dispute-resolution purposes.
8. Your Rights
Subject to applicable law, you may request access to personal information held about you, request corrections, or withdraw consent to certain uses of your information.
Requests may be submitted using the contact information below.
9. International Visitors
Builder Lab operates from Ontario, Canada. Information submitted through this website may be processed or stored in Canada or other jurisdictions where service providers operate.
10. Changes to This Policy
Builder Lab may update this Privacy Policy periodically. Updated versions will be posted on this page with a revised effective date.
11. Contact
Questions regarding this Privacy Policy may be directed to hello@builder-lab.com.